Terms of service
Terms and Conditions
1. Scope of Application
These Terms and Conditions apply to all orders placed through our online store. Our online store is intended exclusively for consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is a natural or legal person, or a partnership with legal capacity, acting in the exercise of their commercial or independent professional activity when concluding a legal transaction.
2. Contract Partner, Conclusion of Contract, and Correction Options
The purchase contract is concluded with VINTAGEO.
The presentation of products in the online store does not constitute a legally binding offer but serves as a non-binding online catalogue. You may initially place products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process.
By clicking the order button, you submit a binding offer to purchase the products contained in the shopping cart. Confirmation of receipt of your order will be sent by email immediately after the order has been submitted.
We accept your offer within two days by:
- sending a separate email confirming acceptance of the order; or
- processing the payment transaction through our payment service provider or the selected payment service provider, where applicable. The timing of the payment transaction depends on the payment method selected (see Section 5 "Payment").
The relevant alternative for you is determined by whichever of the listed events occurs first.
3. Contract Language and Storage of Contract Text
The languages available for the conclusion of the contract are: German and English.
We store the contract text and send you the order details together with these Terms and Conditions in text form. For security reasons, the contract text is no longer accessible via the internet after completion of the order.
4. Delivery Conditions
4.1 Shipping Costs
Standard shipping is free of charge for orders with a value of €99.99 or more.
4.2 Delivery Options
Products are shipped to the delivery address specified during the ordering process.
Delivery is available by shipment only. Unfortunately, self-collection of goods is not possible.
5. Payment
The following payment methods are generally available in our online store:
Advance Payment (Bank Transfer)
If you choose advance payment, we will provide our bank details in a separate email. The goods will be shipped after payment has been received.
Credit Card
During the ordering process, you provide your credit card details. Your card will be charged immediately after the order has been placed.
SEPA Direct Debit
By submitting your order, you grant us a SEPA direct debit mandate. We will inform you of the date of the account debit at least one banking business day in advance (so-called prenotification).
A banking business day means any working day except Saturdays, nationwide public holidays, and 24 and 31 December of each year. The account will be debited before the goods are shipped.
PayPal and PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself using your login credentials, and confirm the payment instruction.
The payment transaction is processed by PayPal immediately after the order is placed. Further information is provided during the checkout process.
PayPal may offer additional payment methods to registered PayPal customers selected according to PayPal's own criteria. We have no influence over the availability of such options. Any additional payment methods offered individually are governed by your legal relationship with PayPal. Further information can be found in your PayPal account.
Note pursuant to Section 19 of the German VAT Act (UStG): As a small business within the meaning of Section 19 (1) UStG, VAT is not charged and is therefore not shown separately.
6. Warranty and Guarantees
6.1 Statutory Warranty Rights
The statutory warranty provisions apply.
6.2 Guarantees and Customer Service
Information regarding any additional guarantees and their exact terms can be found with the respective product and on dedicated information pages within the online store.
Customer Service:
Email Support: support@vintageo.eu
Live Chat: Available in the online store
Availability: Monday to Friday, 10:00 a.m. – 6:00 p.m.
Email Response Time: Usually within 24–48 hours
7. Dispute Resolution
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.